Question 1

What is MyPetID and how does it work?

Accepted Answer

MyPetID is a free digital pet identity platform that revolutionizes how pet owners manage their pets' information. Our comprehensive system provides each pet with a unique Pet ID (Social Security Number), creating a permanent digital identity that stays with your pet for life.

Unlike traditional paper records or basic pet apps, MyPetID offers unlimited free pet document storage, advanced AI-powered health insights, and secure cloud-based access from any device. Whether you need to track vaccinations, share medical records with your veterinarian, or store important documents, MyPetID makes pet health records online management simple and secure.

Our platform combines cutting-edge technology with user-friendly design to provide comprehensive pet management tools including health record tracking, vaccination reminders, document storage, AI-powered health insights, and secure sharing capabilities. Best of all, it's completely free with no hidden costs or subscriptions required.

Question 2

Is MyPetID really completely free?

Accepted Answer

Yes, MyPetID is 100% free forever! Unlike other pet management apps that charge monthly subscriptions or limit features, we believe every pet owner deserves access to free digital pet ID and document management tools.

Our free platform includes: unlimited pet profiles with unique Pet IDs, unlimited document and photo storage, complete health record management, AI-powered pet health insights, vaccination tracking and reminders, and secure sharing capabilities with vets and family members. There are no hidden fees, no credit card required, and no trial periods that expire.

We're committed to keeping MyPetID free because we believe digital pet identity should be accessible to everyone. The core features will always remain free, ensuring every pet owner can manage their pet's health records and documents without financial barriers.

Question 3

How do I get started with MyPetID?

Accepted Answer

Getting started with MyPetID's free pet document storage system takes less than 5 minutes! Simply visit our homepage at mypetid.app and click the 'Get Started' button to begin creating your pet's digital identity.

The process is straightforward: Create your free account using just your email address, complete our guided onboarding where you'll enter your pet's basic information, receive your pet's unique Pet ID instantly, and start uploading documents and health records immediately.

No credit card or payment information is ever required. Your pet's digital pet ID is generated automatically, and you can start using all features immediately. The entire setup process is designed to be intuitive and user-friendly, even for those who aren't tech-savvy.

Question 4

Can I create profiles for multiple pets?

Accepted Answer

Absolutely! You can create unlimited pet profiles under your single account. Each pet gets their own unique Pet SSN, separate document storage, individual health records, and personalized reminders. Managing multiple pets is easy with our dashboard that lets you switch between pets quickly.

Question 5

What devices and browsers are supported?

Accepted Answer

MyPetID works on all modern devices and browsers. This includes desktop computers (Windows, Mac, Linux), tablets (iPad, Android tablets), smartphones (iPhone, Android), and all major browsers (Chrome, Safari, Firefox, Edge). The platform is fully responsive and adapts to any screen size.

Question 6

Do I need to download an app?

Accepted Answer

No app download is required! MyPetID is a web-based platform that works directly in your browser. This means you can access it from any device without installing anything. We may release optional mobile apps in the future for added convenience, but the web platform provides full functionality.

Question 7

Can I import existing pet records?

Accepted Answer

Yes! You can easily upload existing documents, photos, and records to your pet's profile. We support common file formats including PDFs, images (JPG, PNG), and documents (DOC, DOCX). Simply drag and drop or browse to upload files from your computer or mobile device.

Question 8

Is MyPetID available internationally?

Accepted Answer

MyPetID is accessible worldwide! While we're based in the United States, pet owners from any country can create accounts and use our services. The platform is currently available in English, with plans to add more languages in the future.

Question 9

What is a Pet SSN and why is it important?

Accepted Answer

A Pet SSN (Social Security Number) is a unique, permanent digital identifier assigned to your pet when you create their profile. Like a human SSN, it provides lifelong identity verification, helps prevent pet identity theft, simplifies record keeping across different vets and services, and serves as proof of ownership. This unique ID stays with your pet for life and can be used for quick identification in any situation.

Question 10

How is the Pet SSN generated?

Accepted Answer

Each Pet SSN is algorithmically generated using a combination of factors including registration timestamp, pet information, and random secure elements. This ensures each ID is completely unique and cannot be duplicated. The format is designed to be easy to remember and share while maintaining security.

Question 11

Can I change my pet's SSN?

Accepted Answer

No, Pet SSNs are permanent and cannot be changed. This permanence is by design to ensure consistent identification throughout your pet's life. Just like a human SSN, having a permanent ID prevents confusion and maintains a clear record history.

Question 12

What information is included in my pet's digital identity?

Accepted Answer

Your pet's digital identity includes their Pet SSN, basic information (name, breed, age, gender), photos, medical history and health records, vaccination records, medications and allergies, dietary preferences and restrictions, emergency contact information, and any documents you choose to upload. You control what information to include and share.

Question 13

How does the Pet SSN help with lost pets?

Accepted Answer

If your pet goes missing, their Pet SSN can be crucial for identification. Anyone who finds your pet can look up the SSN on our platform to see your contact information (if you've made it public), veterinarians can verify ownership, and shelters can quickly identify and contact you. The digital identity provides immediate access to important medical information if your pet needs emergency care.

Question 14

Is the Pet SSN recognized by veterinarians?

Accepted Answer

While the Pet SSN is not a government-issued ID, many veterinarians find it useful for record keeping and quick patient identification. The digital identity system helps vets access important medical history, verify ownership, and maintain consistent records. We're working to increase adoption across veterinary practices.

Question 15

Can I get a physical card with my pet's SSN?

Accepted Answer

Currently, MyPetID is a digital platform, but we're exploring options for physical ID cards in the future. For now, you can print your pet's digital ID card from their profile page, which includes their SSN, photo, and basic information.

Question 16

What types of health records can I store?

Accepted Answer

MyPetID offers unlimited free pet document storage for all types of health records and documents. Our comprehensive pet health records online system accepts: vaccination certificates and schedules, medical test results and lab reports, prescription information and medication history, surgical records and procedure notes, dental records and cleaning schedules, x-rays and diagnostic images, allergy and dietary restriction documentation, behavioral assessments and training certificates, insurance policies and claim documents, and any other pet-related documents.

All documents are organized automatically by type and date, making it easy to find what you need quickly. The platform supports common file formats including PDF, JPG, PNG, DOC, and DOCX, with no limits on file size or quantity.

Your digital pet health records are encrypted and stored securely in the cloud, accessible from any device whenever you need them. This ensures you never lose important medical information and can share it instantly with veterinarians or pet care providers.

Question 17

How do I organize my pet's medical history?

Accepted Answer

MyPetID automatically organizes records by type and date. You can categorize documents (vaccines, tests, prescriptions, etc.), add notes and descriptions to each record, set reminders for follow-ups, and search through records easily. The timeline view shows your pet's complete medical history chronologically.

Question 18

Can I track vaccinations and their expiration dates?

Accepted Answer

Yes! MyPetID's advanced vaccination tracking system is a core feature of our pet health records online platform. You can record all vaccines with administration dates, set automatic reminders for boosters and renewals, view upcoming vaccinations in your dashboard calendar, maintain a complete vaccination history for each pet, and generate vaccination reports for boarding facilities or travel.

Our AI for pets technology analyzes your pet's vaccination schedule and alerts you to any gaps or upcoming requirements based on your location's regulations. The system sends email reminders before vaccines expire, ensuring your pet never misses an important immunization.

This feature is especially valuable for managing multiple pets, as you can see all vaccination schedules in one place. The digital pet health records are instantly shareable with your veterinarian, making appointments more efficient and ensuring compliance with all vaccination requirements.

Question 19

How do I add medications my pet is taking?

Accepted Answer

In the health section of your pet's profile, you can add current medications with dosage information, set reminders for medication times, track prescription refills, note any side effects or reactions, and maintain a history of past medications.

Question 20

Can I store x-rays and lab results?

Accepted Answer

Absolutely! You can upload x-rays, lab results, and other diagnostic images in common formats (JPG, PNG, PDF). These are stored securely and can be easily shared with veterinarians or specialists when needed.

Question 21

Is there a limit to how many documents I can store?

Accepted Answer

No! You can store unlimited documents for all your pets at no cost. We believe in providing comprehensive storage so you never have to delete important records.

Question 22

How do I share my pet's information with my vet?

Accepted Answer

You can share your pet's information by generating a secure share link with custom expiration time, choosing specific documents or information to share, sending the link via email or text, or providing your pet's SSN for quick lookup. The vet can access the shared information without creating an account.

Question 23

Can I control what information is shared?

Accepted Answer

Yes, you have complete control over sharing. You can select specific documents to share, choose what profile information is visible, set expiration dates for shared links, revoke access at any time, and see who has viewed shared information.

Question 24

Can multiple family members access the same pet profile?

Accepted Answer

Yes! You can invite family members to co-manage pet profiles. They can view and edit pet information, add documents and records, receive reminder notifications, and access emergency information. You maintain control as the primary owner.

Question 25

How do I share information with a pet sitter or boarding facility?

Accepted Answer

Create a temporary share link that includes emergency contacts, medical conditions and medications, dietary requirements, behavioral notes, and your vet's contact information. You can set the link to expire when you return.

Question 26

Can someone access my pet's information without permission?

Accepted Answer

No. All information is private by default. Access is only granted through secure share links you create, invitations you send to co-managers, or if you make specific information public. All access is logged and can be revoked.

Question 27

How secure is my pet's information?

Accepted Answer

We use bank-level security including 256-bit SSL encryption for all data transmission, encrypted storage in secure cloud servers, regular security audits and updates, secure authentication systems, and compliance with privacy regulations. Your pet's data is as secure as online banking.

Question 28

Who can see my pet's information?

Accepted Answer

By default, only you can see your pet's complete information. Others can only see what you explicitly share through share links, co-manager invitations, or public profile settings. You maintain complete control over visibility.

Question 29

Do you sell my data to third parties?

Accepted Answer

No, never. We do not sell, rent, or share your personal or pet information with third parties for marketing purposes. Your data is used solely to provide our services to you. See our Privacy Policy for complete details.

Question 30

What happens to my data if I delete my account?

Accepted Answer

If you delete your account, all your data including pet profiles, documents, and settings are permanently deleted from our servers within 30 days. You can download all your data before deletion if desired.

Question 31

How do you handle data breaches?

Accepted Answer

While we have strong security measures to prevent breaches, if one were to occur, we would immediately notify affected users, take steps to secure the system, work with security experts to investigate, and provide guidance on protective measures.

Question 32

Is my payment information secure?

Accepted Answer

MyPetID is currently free and doesn't require payment information. If we add premium features in the future, we'll use secure, PCI-compliant payment processors and never store credit card details on our servers.

Question 33

How much does MyPetID cost?

Accepted Answer

MyPetID is completely FREE! There are no subscription fees, no setup costs, no limits on pets or documents, and no hidden charges. We believe every pet owner should have access to digital identity management.

Question 34

Will MyPetID always be free?

Accepted Answer

Yes! The core features of MyPetID will always be free. This includes pet profiles and SSNs, document storage, health records, basic reminders, and sharing capabilities. We may introduce optional premium features in the future, but you'll never be forced to pay.

Question 35

Are there any hidden costs?

Accepted Answer

No hidden costs whatsoever. You don't need a credit card to sign up, there are no trial periods that expire, no limits that force upgrades, and no surprise charges. What you see is what you get - completely free.

Question 36

How do you keep the service free?

Accepted Answer

We're committed to keeping MyPetID free for pet owners. In the future, we may generate revenue through optional premium features, partnerships with pet service providers, or anonymous aggregated insights (never your personal data). Our goal is sustainability without charging pet owners.

Question 37

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page, enter your email address, check your email for a reset link, click the link and create a new password. The reset link expires after 24 hours for security.

Question 38

Can I change my email address?

Accepted Answer

Yes! In your account settings, you can update your email address. You'll need to verify the new email address before the change takes effect. Your login will then use the new email.

Question 39

How do I delete a pet profile?

Accepted Answer

In your dashboard, go to the pet's profile, click Settings, and select 'Delete Pet Profile'. You'll be asked to confirm. Note that deletion is permanent and removes all associated documents and records.

Question 40

Can I transfer a pet profile to someone else?

Accepted Answer

Yes, you can transfer ownership of a pet profile to another MyPetID user. This is useful when rehoming a pet or transferring to a new owner. Both parties must confirm the transfer.

Question 41

How do I close my MyPetID account?

Accepted Answer

You can close your account in Account Settings. We'll ask you to confirm, offer to download your data first, and then permanently delete your account and all associated data within 30 days.

Question 42

What types of reminders can I set?

Accepted Answer

You can set reminders for vaccinations and boosters, medication schedules, vet appointments, grooming appointments, license renewals, heartworm/flea prevention, and any custom reminders you need.

Question 43

How do I receive reminders?

Accepted Answer

Reminders are sent via email by default. You can also view upcoming reminders in your dashboard. We're working on adding SMS and push notifications in the future.

Question 44

Can I set recurring reminders?

Accepted Answer

Yes! You can set reminders to recur daily, weekly, monthly, or yearly. This is perfect for regular medications, monthly preventatives, or annual check-ups.

Question 45

Can I share reminders with family members?

Accepted Answer

Yes, if family members are co-managers of the pet profile, they can also receive reminder notifications. You can choose who gets which reminders.

Question 46

How do I contact customer support?

Accepted Answer

You can reach our support team by email at support@mypetid.ai, through the contact form on our website, or via the help section in your dashboard. We typically respond within 24 hours.

Question 47

Do you have video tutorials?

Accepted Answer

We're developing a library of video tutorials covering all aspects of MyPetID. Currently, you can find step-by-step guides in our help center.

Question 48

Is there a user community or forum?

Accepted Answer

We're building a community where pet owners can share tips, ask questions, and connect. Follow us on social media for updates and pet care tips in the meantime.

MyPetID FAQ - Free Digital Pet Identity & AI Pet Health Records

Platform & Getting Started

What is MyPetID and how does it work?

What is MyPetID and how does it work?

Is MyPetID really completely free?

Is MyPetID really completely free?

How do I get started with MyPetID?

How do I get started with MyPetID?

Can I create profiles for multiple pets?

Can I create profiles for multiple pets?

What devices and browsers are supported?

What devices and browsers are supported?

Do I need to download an app?

Do I need to download an app?

Can I import existing pet records?

Can I import existing pet records?

Is MyPetID available internationally?

Is MyPetID available internationally?

Pet Digital Identity & SSN

What is a Pet SSN and why is it important?

What is a Pet SSN and why is it important?

How is the Pet SSN generated?

How is the Pet SSN generated?

Can I change my pet's SSN?

Can I change my pet's SSN?

What information is included in my pet's digital identity?

What information is included in my pet's digital identity?

How does the Pet SSN help with lost pets?

How does the Pet SSN help with lost pets?

Is the Pet SSN recognized by veterinarians?

Is the Pet SSN recognized by veterinarians?

Can I get a physical card with my pet's SSN?

Can I get a physical card with my pet's SSN?

Health Records & Documents

What types of health records can I store?

What types of health records can I store?

How do I organize my pet's medical history?

How do I organize my pet's medical history?

Can I track vaccinations and their expiration dates?

Can I track vaccinations and their expiration dates?

How do I add medications my pet is taking?

How do I add medications my pet is taking?

Can I store x-rays and lab results?

Can I store x-rays and lab results?

Is there a limit to how many documents I can store?

Is there a limit to how many documents I can store?

Sharing & Access

How do I share my pet's information with my vet?

How do I share my pet's information with my vet?

Can I control what information is shared?

Can I control what information is shared?

Can multiple family members access the same pet profile?

Can multiple family members access the same pet profile?

How do I share information with a pet sitter or boarding facility?

How do I share information with a pet sitter or boarding facility?

Can someone access my pet's information without permission?

Can someone access my pet's information without permission?

Security & Privacy

How secure is my pet's information?

How secure is my pet's information?

Who can see my pet's information?

Who can see my pet's information?

Do you sell my data to third parties?

Do you sell my data to third parties?

What happens to my data if I delete my account?

What happens to my data if I delete my account?

How do you handle data breaches?

How do you handle data breaches?

Is my payment information secure?

Is my payment information secure?

Pricing & Billing

How much does MyPetID cost?

How much does MyPetID cost?

Will MyPetID always be free?

Will MyPetID always be free?

Are there any hidden costs?

Are there any hidden costs?

How do you keep the service free?

How do you keep the service free?

Account Management